ALL SALES ARE FINAL
NO RETURN EXCHANGE POLICY
Our art glass is hand created and not manufactured. Small blemishes in the glass and variances in size and shape of the shades and art glass pieces are inherent to hand blown glass.
Lighting fixtures may not be returned or exchanged.
Art glass pieces and shades can be exchanged once within a 90 day period or returned for store credit.
Shipping fees apply.
MADE TO ORDER ITEMS
If the piece you order is not in stock then we'll make it to order. You will receive and email with tracking information when your item is shipped.
Made-to-order art glass pieces and lighting ship in 6 - 8 weeks.
In stock items ship on a weekly basis and generally take 5-10 business days to arrive. Let us know if you need it sooner.
Items ship via UPS. We'll contact you when your order is ready for shipment. We are unable to ship to PO Boxes.
Glass shades and light fixtures ship separately.
Hubbardton Forge Lighting fixtures are shipped in specialty packaging.
See Full Terms for more details and information regarding Defective Items and Warranties
Thank you for your purchase. We want you to be happy with your art glass choices and enjoy!
REPLACEMENTS, WARRANTIES & DEFECTIVE ITEMS
Replacements for broken or damaged shades can be purchased if needed.
All Wimberley Glassworks products are covered by a Limited Warranty for ten years in a residential application, and five year limited warranty in a commercial application.
All Hubbardton Forge lighting products are covered by a Lifetime Limited Warranty by Hubbardton Forge in residential applications, and a five year limited warranty in commercial applications.
See details in their full Terms of Service online at hubbardtonforge.com.
Please inspect your shipment upon arrival and report any issues within 10 days. Contact us and provide images of the defective item to verify replacement.
Wimberley Glassworks/Hubbardton Forge will pay return freight for damaged or defective items within a maximum 30 day period. A UPS label will be issued via email for return shipment.
Improper return packaging that results in damage to the fixture or its components may affect credit. Defective items must be available for pickup within 30 days of issuance of label or arrival of replacement. Merchandise cannot have been installed (including clipped or cut wires), modified or used in any way.
Art glass and lighting products returned as defective which are found to be not defective will be shipped back to the customer. The customer will be responsible for all shipping costs incurred for the return of the non-defective product.
Items ship via UPS or USPS. All our packages are double boxed to protect the contents, with the exception of Hubbardton Forge Lighting fixtures that are shipped in specialty packaging. We are unable to ship to P.O. Boxes.Glass shades and light fixtures ship separately. You will receive and email with tracking information when your item is shipped.
DAMAGED SHIPPING CLAIMS
We expect shipments to arrive at their destination in good condition. Please inspect your shipment upon arrival and report any issues within 10 days to be eligible for replacement.
If there is a problem, please contact Sales/Customer Service to discuss. All returns must be pre-authorized by the Customer Service team.
Unauthorized packages will be sent back and your account will be billed for outgoing freight charges. Packages “refused” upon delivery for return to Wimberley Glassworks or Hubbardton Forge will be billed for return freight.
RETURN SHIPPING DEFECTIVE ITEM
To return your damaged product, use the UPS label provided by our Sales/Customer Service Team via email. You can mail your product to: Wimberley Glassworks, 6469 Ranch Road 12, San Marcos TX 78666, United States.
RETURN SHIPPING EXCHANGED ITEM
All sales are final with no refunds, although items can be exchanged within 90 days, or returned for store credit. Shipping expense is incurred by the customer.
Contact Sales/Customer Service to discuss. All returns must be pre-authorized by the Customer Service team.
You will be responsible for paying for your own shipping costs for returning your item and to receive the replacement. Shipping costs are non-refundable. If you receive a credit, the cost of return shipping will be deducted from your credit.
Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.