- Insured Shipping
See our Shipping, No Refunds or Returns, Exchange Policy and Terms
ALL SALES ARE FINAL
NO RETURN EXCHANGE POLICY
Our art glass is hand created and not manufactured. Small blemishes in the glass and variances in size and shape of the shades and art glass pieces are inherent to hand blown glass.
Lighting fixtures may not be returned or exchanged.
Art glass pieces and shades can be exchanged once within a 90 day period or returned for store credit.
Shipping fees apply.
Items ship via UPS or USPS. All our packages are double boxed to protect the contents, with the exception of Hubbardton Forge Lighting fixtures that are shipped in specialty packaging. We are unable to ship to P.O. Boxes.Glass shades and light fixtures ship separately. You will receive an email with tracking information when your item is shipped.
MADE TO ORDER ITEMS
If the piece you order is not in stock then we'll make it to order. You will receive an email with tracking information when your item is shipped.
Made-to-order art glass pieces and lighting ship in 6 - 8 weeks.
Glass shades and light fixtures ship separately.
Hubbardton Forge Lighting fixtures are shipped in specialty packaging.
In stock items ship on a weekly basis and generally take 5-10 business days to arrive. Let us know if you need it sooner.
RETURN SHIPPING EXCHANGED ITEM
All sales are final with no refunds, although items can be exchanged within 90 days, or returned for store credit. Shipping expense is incurred by the customer. Contact Sales/Customer Service to discuss. All returns must be pre-authorized by the Customer Service team. You will be responsible for paying for your own shipping costs for returning your item and to receive the replacement. Shipping costs are non-refundable. If you receive a credit, the cost of return shipping will be deducted from your credit.
Unauthorized packages will be sent back and your account will be billed for outgoing freight charges. Packages “refused” upon delivery for return to Wimberley Glassworks or Hubbardton Forge will be billed for return freight.
DAMAGED AND DEFECTIVE CLAIMS
We expect shipments to arrive at their destination in good condition. Please inspect your shipment upon arrival and report any issues to customer service within 7 days to be eligible for replacement. Provide images of the damaged or defective item to verify replacement. All returns must be pre-authorized by the Customer Service team. A UPS label will be issued via email for return shipment. Keep the original packagaing to use for return shipping. Wimberley Glassworks/Hubbardton Forge will pay return freight for damaged or defective items within a maximum 30 day period. Defective items must be available for pickup within 30 days of issuance of label or arrival of replacement.
Improper return packaging that results in damage to the fixture or its components may affect credit. Merchandise cannot have been installed (including clipped or cut wires), modified or used in any way. Art glass and lighting products returned as defective which are found to be not defective will be shipped back to the customer. The customer will be responsible for all shipping costs incurred for the return of the non-defective product.
Replacements for broken or damaged shades can be purchased if needed.
All Wimberley Glassworks products are covered by a Limited Warranty for ten years in a residential application, and five year limited warranty in a commercial application.
All Hubbardton Forge lighting products are covered by a Lifetime Limited Warranty by Hubbardton Forge in residential applications, and a five year limited warranty in commercial applications.
See details in their full Terms of Service online at hubbardtonforge.com.